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The impact of operational flexibility in the relationship between total quality management and hospital performance /

Alolayyan, Main Naser Fady.

The impact of operational flexibility in the relationship between total quality management and hospital performance / Main Naser Fady Alolayyan. - 2012. - xvi, 277 p. : charts, ill. ; 30 cm.

Thesis (Ph.D.) - Universiti Kebangsaan Malaysia, 2012.

References : p. [220] - 240.

Subjects--Corporate Names:
Universiti Kebangsaan Malaysia--Dissertations.

Subjects--Topical Terms:
Dissertations, Academic--Malaysia.
Total quality management.
Medical care--Quality control.
Health services administration.
Hospitals--Administration

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The impact of operational flexibility in the relationship between total quality management and hospital performance /

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