Customer service : career success through customer loyalty /
Timm, Paul R.
Customer service : career success through customer loyalty / Paul R. Timm - 5th ed. - Upper Saddle River, N.J. : Prentice Hall, 2010 - xii, 226 p. : ill. ; 26 cm.
Includes bibliographical references and index
9780135063972 (alk. paper) RM196.15 0135063973 (alk. paper)
Customer services
Consumer satisfaction
Customer relations
Success in business
Customer service : career success through customer loyalty / Paul R. Timm - 5th ed. - Upper Saddle River, N.J. : Prentice Hall, 2010 - xii, 226 p. : ill. ; 26 cm.
Includes bibliographical references and index
9780135063972 (alk. paper) RM196.15 0135063973 (alk. paper)
Customer services
Consumer satisfaction
Customer relations
Success in business