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The virtual reference handbook : interview and information delivery techniques for the chat and e-mail environments /

Kovacs, Diane K. 1962-

The virtual reference handbook : interview and information delivery techniques for the chat and e-mail environments / Diane K. Kovacs - New York : Neal-Schuman, 2007 - xvii, 132 p. ; 23 cm.

ISBN: 9781555705985 RM238.23 1555705987

Subjects--Topical Terms:
Electronic reference services (Libraries)

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The virtual reference handbook : interview and information delivery techniques for the chat and e-mail environments /

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