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"Who cares wins" : the art and science of crisis negotiation /

Hamelin, Connie Lee,

"Who cares wins" : the art and science of crisis negotiation / Connie Lee Hamelin and Gilbert Wong. - xliii, 301 pages : illustrations ; 23 cm.

ISBN: 9781387922871 RM385.00 (PPUKM)

Subjects--Topical Terms:
Negotiating.
Communication.

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"Who cares wins" : the art and science of crisis negotiation /

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