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The mediating effect of soft factors towards the relationship between service quality and organisational performance among Malaysian polytechnic heads of department /

Sulaiman Mohammed Khalid,

The mediating effect of soft factors towards the relationship between service quality and organisational performance among Malaysian polytechnic heads of department / Sulaiman bin Mohammed Khalid. - xxiv,277 pages : illustrations ; 30 cm.

Thesis (Ph.D.) - Universiti Kebangsaan Malaysia, 2021.

References:page 225-267.

Subjects--Corporate Names:
Universiti Kebangsaan Malaysia--Dissertations.

Subjects--Topical Terms:
Vocational education--Malaysia.
Occupational training--Malaysia.
Dissertations, Academic--Malaysia.

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The mediating effect of soft factors towards the relationship between service quality and organisational performance among Malaysian polytechnic heads of department /

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