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Service management : operations, strategy, information technology /

Fitzsimmons, James A.,

Service management : operations, strategy, information technology / James A. Fitzsimmons, Mona J. Fitzsimmons. - 7th edition ; International edition. - xviii, 541 pages : illustrations ; 29 cm. - The McGraw-Hill/Irwin series operations and decision sciences .

ISBN: 9780071289276 Hadiah

Subjects--Topical Terms:
Service industries--Management.

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Service management : operations, strategy, information technology /

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