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The effect of automated channel quality on internet banking trust and bank loyalty : the moderating roles of financial literacy and financial channel knowledge /

Muhammad Ridzuan Abdul Aziz,

The effect of automated channel quality on internet banking trust and bank loyalty : the moderating roles of financial literacy and financial channel knowledge / Muhammad Ridzuan Abdul Aziz. - xv, 159 pages : illustrations ; 30 cm.

Thesis (Ph.D.)-Universiti Kebangsaan Malaysia, 2017.

References : page [110]-137.

Subjects--Corporate Names:
Universiti Kebangsaan Malaysia--Dissertations.

Subjects--Topical Terms:
Dissertations, Academic--Malaysia.
Internet banking.
Financial literacy.

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The effect of automated channel quality on internet banking trust and bank loyalty : the moderating roles of financial literacy and financial channel knowledge /

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