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Pengintegrasian Model Kano dan SERVQUAL ke dalam Penempatan Fungsi Kualiti bagi pembinaan program latihan /

Mohd. Saiful Izwaan Saadon,

Pengintegrasian Model Kano dan SERVQUAL ke dalam Penempatan Fungsi Kualiti bagi pembinaan program latihan / Mohd Saiful Izwan Bin Saadon. - XV, 233 pages : illustrations ; 30 cm.

Tesis (Ph.D.) - Universiti Kebangsaan Malaysia, 2017

Rujukan : mukasurat 166-184.

ISBN: Hadiah

Subjects--Corporate Names:
Universiti Kebangsaan Malaysia--Dissertations.

Subjects--Topical Terms:
Dissertations, Academic--Malaysia.
Quality control.
Quality function deployment.

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Pengintegrasian Model Kano dan SERVQUAL ke dalam Penempatan Fungsi Kualiti bagi pembinaan program latihan /

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