Mapping workflows and managing knowledge : capturing formal and tacit knowledge to improve performance /
Kmetz, John L.
Mapping workflows and managing knowledge : capturing formal and tacit knowledge to improve performance / John L. Kmetz. - New York : Business Expert Press, 2012. - xviii, 220 p. : ill., charts ; 23 cm. - Supply and operations management collection. . - Supply and operations management collection. .
Includes bibliographical references (p. [205]-214) and index.
9781606494547 (pbk.) RM99.01
Workflow.
Reengineering (Management)
Knowledge management.
Mapping workflows and managing knowledge : capturing formal and tacit knowledge to improve performance / John L. Kmetz. - New York : Business Expert Press, 2012. - xviii, 220 p. : ill., charts ; 23 cm. - Supply and operations management collection. . - Supply and operations management collection. .
Includes bibliographical references (p. [205]-214) and index.
9781606494547 (pbk.) RM99.01
Workflow.
Reengineering (Management)
Knowledge management.