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Antecedents and consequences of customer-orientation vehaviour among front liners in hotel industry

Nor Azila Mohd Noor

Antecedents and consequences of customer-orientation vehaviour among front liners in hotel industry [article]/ Nor Azila Mohd Noor, Azilah Kasim and Norzieriani Ahmad - Putrajaya : Kementerian Pengajian Tinngi Malaysia, 2006

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Antecedents and consequences of customer-orientation vehaviour among front liners in hotel industry

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