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Anticipate : knowing what customers need before they do /

Thomas, Bill.

Anticipate : knowing what customers need before they do / Bill Thomas & Jeff Tobe. - Hoboken, N.J. : J. Wiley & Sons, c2013. - v, 218 p.

ISBN: 9781118356913 RM65.95

Subjects--Topical Terms:
Relations avec la cliente--Guides, manuels, etc.
Planification stratique--Guides, manuels, etc.

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Anticipate : knowing what customers need before they do /

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