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Conflict management for managers : resolving workplace, client, and policy disputes /

Raines, Susan.

Conflict management for managers : resolving workplace, client, and policy disputes / Susan S. Raines. - San Francisco, CA. : Jossey-Bass, 2013. - xxix, 460 p. : ill. ; 24 cm. - The Jossey-Bass business & management series. .

Includes bibliographical references (p. 423-443) and index.

ISBN: 9780470931110 (pbk.) RM184.97 0470931116 (pbk.)

Subjects--Topical Terms:
Conflict management.
Interpersonal relations.
Personnel management--Psychological aspects.
Customer relations.
Conflict management--Case studies.

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Conflict management for managers : resolving workplace, client, and policy disputes /

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