Quality and performance excellence : management, organization, and strategy /
Evans, James R. 1950-
Quality and performance excellence : management, organization, and strategy / James R. Evans. - 7th ed. - Mason, OH : South-Western Cengage Learning, 2014. - xv, 479 p. : ill. ; 23 cm.
Includes bibliographical references and index.
9781133955931 (pbk.) RM440.14 1133955932 (pbk.)
Total quality management.
Quality and performance excellence : management, organization, and strategy / James R. Evans. - 7th ed. - Mason, OH : South-Western Cengage Learning, 2014. - xv, 479 p. : ill. ; 23 cm.
Includes bibliographical references and index.
9781133955931 (pbk.) RM440.14 1133955932 (pbk.)
Total quality management.