Measuring the performance of public services : principles and practice /
Pidd, Michael.
Measuring the performance of public services : principles and practice / Michael Pidd. - Cambridge : Cambridge University Press, 2012. - xv, 316 p. : ill. ; 26 cm.
Includes bibliographical references (p. [300]--311) and index.
9781107004658 (hardback) RM241.88 1107004659 (hardback)
Public administration--Management.
Public administration--Management--Evaluation.
Public administration--Evaluation.
Measuring the performance of public services : principles and practice / Michael Pidd. - Cambridge : Cambridge University Press, 2012. - xv, 316 p. : ill. ; 26 cm.
Includes bibliographical references (p. [300]--311) and index.
9781107004658 (hardback) RM241.88 1107004659 (hardback)
Public administration--Management.
Public administration--Management--Evaluation.
Public administration--Evaluation.