Organisational schizophrenia : impact on customer service quality /
Gureja, Gopal K.
Organisational schizophrenia : impact on customer service quality / Gopal K. Gureja. - Los Angeles : SAGE Publications, 2013. - xxx, 346 p. : ill. ; 24 cm.
Includes bibliographical references (p. [333]-334) and index.
9788132109563 (pbk. : alk. paper) RM77.64
Customer services.
Organizational behavior.
Customer relations.
Organisational schizophrenia : impact on customer service quality / Gopal K. Gureja. - Los Angeles : SAGE Publications, 2013. - xxx, 346 p. : ill. ; 24 cm.
Includes bibliographical references (p. [333]-334) and index.
9788132109563 (pbk. : alk. paper) RM77.64
Customer services.
Organizational behavior.
Customer relations.