Service management : operations, stategy, information technology /
Fitzsimmons, James A.
Service management : operations, stategy, information technology / James A. Fitzsimmons, Mona J. Fitzsmmons, Sanjeev Bordoloi. - 8th ed. - New York : McGraw-Hill/Irwin, 2014. - xviii, 524 p. : ill. ; 29 cm.
Includes bibliographical references and index.
9780077841201 RM701.26 0077841204 9780078024078 0078024072
Service industries--Management.
Service management : operations, stategy, information technology / James A. Fitzsimmons, Mona J. Fitzsmmons, Sanjeev Bordoloi. - 8th ed. - New York : McGraw-Hill/Irwin, 2014. - xviii, 524 p. : ill. ; 29 cm.
Includes bibliographical references and index.
9780077841201 RM701.26 0077841204 9780078024078 0078024072
Service industries--Management.