Design and management of service process /
Ramaswamy, Rohit
Design and management of service process / Rohit Ramaswamy - Reading, Mass. : Addison-Wesley, 1996 - 424 p. : ill. ; 23 cm. - Engineering process improvement series .
0201633833 RM97.49
Customer services--Management
Service industries--Quality control
Production planning
Total quality management
Design and management of service process / Rohit Ramaswamy - Reading, Mass. : Addison-Wesley, 1996 - 424 p. : ill. ; 23 cm. - Engineering process improvement series .
0201633833 RM97.49
Customer services--Management
Service industries--Quality control
Production planning
Total quality management