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Customer service training 101 /

Evenson, Renee, 1951-

Customer service training 101 / Renee Evenson. - 2nd ed. - New York : American Management Association, 2011. - vii, 230 p ; 24 cm.

Includes index.

ISBN: 9780814416419 (pbk.) RM85.45 0814416411 (pbk.)

LCCN: 2010-020923

Subjects--Topical Terms:
Customer services.
Customer relations.
Employees--Training of.

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