The 24-hour customer : new rules for winning in a time-starved, always-connected economy /
Ott, Adrian C.
The 24-hour customer : new rules for winning in a time-starved, always-connected economy / Twenty-four-hour customer Adrian C. Ott. - New York : HarperBusiness, 2010. - xi, 224 p. : ill. ; 24 cm.
Includes bibliographical references (p. [199]-215) and index.
'From the CEO and founder of a top Silicon Valley-based consulting firm, a powerful new book that challenges businesses to reconceive their approaches to time and technology--and win an unprecedented share of their customers' time, attention, and money'--Provided by publisher.
9780061798610 (hbk.) RM89.90
Customer services.
Time management.
The 24-hour customer : new rules for winning in a time-starved, always-connected economy / Twenty-four-hour customer Adrian C. Ott. - New York : HarperBusiness, 2010. - xi, 224 p. : ill. ; 24 cm.
Includes bibliographical references (p. [199]-215) and index.
'From the CEO and founder of a top Silicon Valley-based consulting firm, a powerful new book that challenges businesses to reconceive their approaches to time and technology--and win an unprecedented share of their customers' time, attention, and money'--Provided by publisher.
9780061798610 (hbk.) RM89.90
Customer services.
Time management.