Establishing a culture of patient safety : improving communication, building relationships, and using quality tools /

Pauley, Judith Ann.

Establishing a culture of patient safety : improving communication, building relationships, and using quality tools / Judith Ann Pauley and Joseph F. Pauley. - Milwaukee : ASQ Quality Press, 2012. - xxvi, 176 p. : ill. ; 23 cm.

9780873898195 RM91.49


Medical Errors--prevention & control.
Hospital Administration.
Safety Management.
Professional-Patient Relations.
Comprehensive Health Care--methods.
Models, Organizational.

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