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The world of customer service /

Gibson-Odgers, Pattie.

The world of customer service / Pattie Gibson. - 3rd ed. - Mason, Ohio : South-Western, 2012. - ix, 210 p. : ill. ; 28 cm.

Includes bibliographical references and index.

ISBN: 9780840064240 (pbk.) RM285.34 0840064241 (pbk.)

LCCN: 2011-926552

Subjects--Topical Terms:
Customer services.

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