Customer service a management perspective
La Londe, Bernard J.
Customer service a management perspective by Bernard J. La Londe, Martha C. Cooper, Thomas G. Noordewier - Oak Brook, Ill. Council of Logistic Management 1988 - 162, 249 p. : ill. ; 24 cm.
p. 177-249
88-145088
Customer services--Management
Customer service a management perspective by Bernard J. La Londe, Martha C. Cooper, Thomas G. Noordewier - Oak Brook, Ill. Council of Logistic Management 1988 - 162, 249 p. : ill. ; 24 cm.
p. 177-249
88-145088
Customer services--Management