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Customer care how to improve competitiveness, staff motivation and profitability in today`s service driven organization

Cook, Sarah

Customer care how to improve competitiveness, staff motivation and profitability in today's service driven organization Sarah Cook - 2nd ed. - London Kogan Page 1997 - 222 p. ; 25 cm.

ISBN: 0749420758 RM99.67

Subjects--Topical Terms:
Customer services
Organizational effectiveness
Motivation

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Customer care how to improve competitiveness, staff motivation and profitability in today`s service driven organization

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