The business of IT : how to improve service and lower costs /
Ryan, Robert.
The business of IT : how to improve service and lower costs / Robert Ryan and Tim Raducha-Grace. - Upper Saddle River, NJ : IBM Press, 2010. - xxiv, 292 p. : ill. ; 29 cm.
Includes bibliographical references and index.
9780137000616 (pbk. : alk. paper) RM121.97 0137000618 (pbk. : alk. paper)
High technology industries--Management.
Success in business.
The business of IT : how to improve service and lower costs / Robert Ryan and Tim Raducha-Grace. - Upper Saddle River, NJ : IBM Press, 2010. - xxiv, 292 p. : ill. ; 29 cm.
Includes bibliographical references and index.
9780137000616 (pbk. : alk. paper) RM121.97 0137000618 (pbk. : alk. paper)
High technology industries--Management.
Success in business.