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Customer service management training 101 : quick and easy techniques that get great results /

Evenson, Renee, 1951-

Customer service management training 101 : quick and easy techniques that get great results / Renee Evenson. - New York : AMACOM, 2012. - ix, 214 p. ; 24 cm.

ISBN: 9780814417157 (pbk.) RM74.40 0814417159 (pbk.)

Subjects--Topical Terms:
Customer services--Management.
Executives--Training of.
Time management.
Leadership.
Communication in management.

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Customer service management training 101 : quick and easy techniques that get great results /

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