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Delivering knock your socks off service /

Delivering knock your socks off service / Performance Research Associates. - 5th updated and rev. ed. - New York, NY : American Management Association, 2012. - xiii, 226 p. ; 24 cm.

'20th anniversary edition.' Rev ed. of : Delivering knock your socks off service /

Includes bibliographical references and index.

ISBN: 9780814417553 (pbk.) RM58.75

Subjects--Topical Terms:
Customer services.

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