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Protecting main street : measuring the customer experience in financial services for business and public policy /

Lubin, Paul C.

Protecting main street : measuring the customer experience in financial services for business and public policy / Paul C. Lubin. - New York : Routledge, 2011. - xvi, 109 p. : ill. ; 24 cm.

Includes bibliographical references and index.

ISBN: 9780415996013 (hbk.) RM175.35 0415996015 (hbk.) 9780203841983 (ebook) 0203841980 (ebook)

Subjects--Topical Terms:
Consumer credit--United States.
Mortgage loans--United States.
Bank loans--United States.
Financial institutions--Customer service.

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Protecting main street : measuring the customer experience in financial services for business and public policy /

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