Customer care : a training manual for library staff /
Gannon-Leary, Pat.
Customer care : a training manual for library staff / Pat Gannon-Leary and Michael D. McCarthy. - Oxford : Chandos Publishing, 2010. - xix, 242 p. : ill. ; 23 cm. - Chandos information professional series . - Chandos information professional series. .
9781843345701 RM217.89
Public services (Libraries).
Libraries--Customer services.
Library employees--In-service training.
Customer care : a training manual for library staff / Pat Gannon-Leary and Michael D. McCarthy. - Oxford : Chandos Publishing, 2010. - xix, 242 p. : ill. ; 23 cm. - Chandos information professional series . - Chandos information professional series. .
9781843345701 RM217.89
Public services (Libraries).
Libraries--Customer services.
Library employees--In-service training.