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Using your emotional intelligence to develop others /

Caldwell, Sheri.

Using your emotional intelligence to develop others / Sheri Caldwell and Linda Gravett. - New York : Palgrave MacMillan, 2009. - xii, 175 p. : ill. ; 25 cm.

Includes bibliographical references and index.

ISBN: 9780230614581 (hbk.) RM171.15 0230614582 (hbk.)

Subjects--Topical Terms:
Management--Psychological aspects.
Leadership--Psychological aspects.
Emotional intelligence.
Customer services--Psychological aspects.

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Using your emotional intelligence to develop others /

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