Lean six sigma for the office /
Martin, James W. 1952-
Lean six sigma for the office / James William Martin - Boca Raton, FL. : CRC Press, 2009 - xxii, 339 p. : ill. ; 25 cm. - Series on resource management . - Series on resource management .
Includes bibliographical references and index
9781420068795 (hbk.) : RM137.03 1420068792 (hbk.)
2008-011862
Total quality management
Six Sigma (Quality control standard)
Office management
Service industries--Quality control
Lean six sigma for the office / James William Martin - Boca Raton, FL. : CRC Press, 2009 - xxii, 339 p. : ill. ; 25 cm. - Series on resource management . - Series on resource management .
Includes bibliographical references and index
9781420068795 (hbk.) : RM137.03 1420068792 (hbk.)
2008-011862
Total quality management
Six Sigma (Quality control standard)
Office management
Service industries--Quality control