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Cases on managing e-services /

Cases on managing e-services / Ada Scupola, editor - Hershey, PA : Information Science Reference, 2009 - xxiii, 299 p. : ill. ; 29 cm.

'Premier Reference Source' -- cover

Includes bibliographical references and index

ISBN: 9781605660646 (hbk.) RM666.90 9781605660653 (ebook)

Subjects--Topical Terms:
Electronic commerce
Customer services--Technological innovations
Service industries--Technological innovations

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