101 activities for delivering knock your socks off service /
Thomas, Ann, 1951-
101 activities for delivering knock your socks off service / One hundred one activities for delivering knock your socks off service Performance Research Associates ; Ann Thomas and Jill Applegate - New York : American Management Association, 2009 - xiv, 367 p. : ill. ; 24 cm.
Includes bibliographical references and index
9780814414446 RM124.42 0814414443
Customer services
Customer relations--Management
101 activities for delivering knock your socks off service / One hundred one activities for delivering knock your socks off service Performance Research Associates ; Ann Thomas and Jill Applegate - New York : American Management Association, 2009 - xiv, 367 p. : ill. ; 24 cm.
Includes bibliographical references and index
9780814414446 RM124.42 0814414443
Customer services
Customer relations--Management