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The quality library : a guide to staff-driven improvement, better efficiency, and happier customers /

Laughlin, Sara

The quality library : a guide to staff-driven improvement, better efficiency, and happier customers / Sara Laughlin and Ray W. Wilson - New Dehli : Indiana Publishing House, 2009 - xiii, 144 p. : ill. ; 28 cm.

Includes bibliographical references (p. 137-139) and index

ISBN: 9788184082463 RM159.76 8184082460

Subjects--Topical Terms:
Library administration--United States
Total quality management--United States
Library planning--United States
Customer services--United States

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The quality library : a guide to staff-driven improvement, better efficiency, and happier customers /

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