Front office skills : a practical approach /

O' Shannessy, Vivienne

Front office skills : a practical approach / Vivienne O' Shannessy - Frenchs Forest, New South Wales : Pearson Education Australia, 2009 - v, 370 p. : ill. ; 24 cm.

9780733988752 (pbk.) RM145.51


Hotel front desk personnel
Hospitality industry--Australia
Hospitality industry--Employees--Training of.

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