Front office skills : a practical approach /
O' Shannessy, Vivienne
Front office skills : a practical approach / Vivienne O' Shannessy - Frenchs Forest, New South Wales : Pearson Education Australia, 2009 - v, 370 p. : ill. ; 24 cm.
9780733988752 (pbk.) RM145.51
Hotel front desk personnel
Hospitality industry--Australia
Hospitality industry--Employees--Training of.
Front office skills : a practical approach / Vivienne O' Shannessy - Frenchs Forest, New South Wales : Pearson Education Australia, 2009 - v, 370 p. : ill. ; 24 cm.
9780733988752 (pbk.) RM145.51
Hotel front desk personnel
Hospitality industry--Australia
Hospitality industry--Employees--Training of.