Quality management : creating and sustaining organizational effectiveness /
Summers, Donna C. S.
Quality management : creating and sustaining organizational effectiveness / Donna C. S. Summers - 2nd ed. - Upper Saddle River, N. J. : Pearson, 2009 - xiv, 574 p. : ill. ; 23 cm.
Includes index and bibliograpy : p. 555-554.
9780136087427 RM413.04
Total quality management.
Quality control.
Organizational effectiveness.
Quality management : creating and sustaining organizational effectiveness / Donna C. S. Summers - 2nd ed. - Upper Saddle River, N. J. : Pearson, 2009 - xiv, 574 p. : ill. ; 23 cm.
Includes index and bibliograpy : p. 555-554.
9780136087427 RM413.04
Total quality management.
Quality control.
Organizational effectiveness.