Performance measurement system design in service organizations in Malaysia /

Amizawati Mohd. Amir

Performance measurement system design in service organizations in Malaysia / Amizawati Mohd Amir - 2008 - xvi, 414 p. : ill. ; 30 cm.

Thesis (Ph. D.) - International Islamic University, 2008

Bibliografi : p. (329-357)

Hadiah


International Islamic University Malaysia--Dissertations


Performance standards
Service industries--Quality control
Organizational effectiveness--Measurement
Performance--Measurement

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