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Service Chain Management Technology Innovation for the Service Business /

Dorne, Raphael.

Service Chain Management Technology Innovation for the Service Business / [electronic resource] : by Raphael Dorne ; edited by Christos Voudouris, David Lesaint, Gilbert Owusu. - Berlin, Heidelberg : Springer-Verlag, 2008. - xviii, 308 p. : ill., digital ; 24 cm.

ISBN: 9783540755043 (electronic bk.) 9783540755036 (paper)

Subjects--Topical Terms:
Customer services--Management.
Economics/Management Science.
Business Information Systems.
Computer Appl. in Administrative Data Processing.

LC Class. No.: HF5415.5 / .D68 2008

Dewey Class. No.: 658.812

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