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Service Science, management and engineering education for the 21st Century /

Service Science, management and engineering education for the 21st Century / edited by Bill Hefley, Wendy Murphy - Boston, Mass : Springer Science+Business Media, LLC, 2008 - 384 p. : ill., digital ; 24 cm. - Service Science: Research and Innovations in the Service Economy, 1865-4924 .

ISBN: 9780387765785 (electronic bk.) 9780387765778 RM549.72

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