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Pengurusan kualiti menyeluruh : ke arah peningkatan prestasi /

Oakland, John S.

Pengurusan kualiti menyeluruh : ke arah peningkatan prestasi / John S. Oakland ; penterjemah, Abdul Rahman Ibrahim. - Kuala Lumpur : Institut Terjemahan Negara Malaysia, 2007. - xii, 454 p. : ill. ; 22 cm.

Includes index.

ISBN: 9789830682518 RM45.00 Hadiah

Subjects--Topical Terms:
Quality control.
Total quality management.
Performance standards.
Production management--Quality control.

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Pengurusan kualiti menyeluruh : ke arah peningkatan prestasi /

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