Human sigma : managing the employee-customer encounter /
Fleming, John Howland
Human sigma : managing the employee-customer encounter / John H. Fleming, Jim Asplund - New York : Gallup Press, 2007 - 313 p. : ill. ; 24 cm.
Includes bibliographical references (p. [289]-313)
9781595620163 RM99.90
Customer relations
Sales management
Consumer satisfaction
Human sigma : managing the employee-customer encounter / John H. Fleming, Jim Asplund - New York : Gallup Press, 2007 - 313 p. : ill. ; 24 cm.
Includes bibliographical references (p. [289]-313)
9781595620163 RM99.90
Customer relations
Sales management
Consumer satisfaction