Normal view MARC view ISBD view

Managing the customer experience : turning customers into advocates /

Smith, Shaun

Managing the customer experience : turning customers into advocates / Shaun Smith and Joe Wheeler - London : Financial Times Prentice Hall, 2002 - xvi, 254 p. : ill. ; 24 cm.

ISBN: 0273661957 RM168.00

Subjects--Topical Terms:
Customer relations
Relationship marketing
Customer loyalty

Place hold
Print
Save record
BIBTEX Dublin Core MARCXML MARC (non-Unicode/MARC-8) MARC (Unicode/UTF-8) MARC (Unicode/UTF-8, Standard) MODS (XML) RIS ISBD
More searches

Search for this title in:
Other Libraries (WorldCat) Other Databases (Google Scholar) Online Stores (Bookfinder.com) Open Library (openlibrary.org)

Managing the customer experience : turning customers into advocates /

Contact Us

Copyright ©The National University of Malaysia Library