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Love thy customer : creating delight, preventing dissatisfaction, and pleasing your hardest-to-please customers /

Brinkman, Rick

Love thy customer : creating delight, preventing dissatisfaction, and pleasing your hardest-to-please customers / Rick Brinkman and Rick Kirschner - New York : McGraw-Hill, 2006 - ix, 133 p. ; 24 cm.

ISBN: 0071448020 RM59.80

Subjects--Topical Terms:
Customer relations
Customer services

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Love thy customer : creating delight, preventing dissatisfaction, and pleasing your hardest-to-please customers /

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