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Managing service operations : design and implementation /

Hollins, Bill

Managing service operations : design and implementation / Bill Hollins and Sadie Shinkins - London : SAGE Publications, 2006 - xii, 299 p. : ill. ; 24 cm.

Bibliography : p. [289]-296

ISBN: 1412929520 (cased) 1412929539 (pbk.) RM182.97

Subjects--Topical Terms:
Service industries--Management
Work design
Product management

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