Keeping score: using the right metrics to drive world-class performance /
Brown, Mark Graham
Keeping score: using the right metrics to drive world-class performance / Mark Graham Brown - New York : Productivity Press, 1996 - xv, 199 p. : ill. ; 23 cm.
Includes bibliographical references and index
9781563273551 RM84.33
Organizational effectiveness--Evaluation
Industrial efficiency--Evaluation
Customer services--Evaluation
Job satisfaction--Evaluation
Keeping score: using the right metrics to drive world-class performance / Mark Graham Brown - New York : Productivity Press, 1996 - xv, 199 p. : ill. ; 23 cm.
Includes bibliographical references and index
9781563273551 RM84.33
Organizational effectiveness--Evaluation
Industrial efficiency--Evaluation
Customer services--Evaluation
Job satisfaction--Evaluation