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TQM implementation and impact in the Malaysian public sector : an empirical study /

TQM implementation and impact in the Malaysian public sector : an empirical study / by Teddy Lian Kok Fei. - Kuala Lumpur : Institut Tadbiran Awam Negara Malaysia (INTAN), 2002. - xii, 94 p. ; 24 cm. - Monograf Institut Tadbiran Awam Negara Malaysia ; 4. .

Bibliography : p. 83-94.

ISBN: 9679933903 RM14.00

Subjects--Topical Terms:
Total quality management in government--Malaysia.
Civil service--Malaysia.
Public administration--Malaysia.

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TQM implementation and impact in the Malaysian public sector : an empirical study /

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