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Six Sigma for transactions and service /

Six Sigma for transactions and service / Parveen S. Goel ... [et al.] - New York : McGraw-Hill, 2005 - xviii, 555 p. : ill. ; 24 cm. - [Six sigma operational methods] . - Six sigma operational methods series .

Series statement from jacket

Includes bibliographical references (p. 523-532) and index

ISBN: 0071443304 (alk. paper) RM315.73

Subjects--Topical Terms:
Process control
Six Sigma (Quality control standard)

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Six Sigma for transactions and service /

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