Design for six sigma for service /
Yang, Kai
Design for six sigma for service / Kai Yang - New York : McGraw-Hill, 2005 - xi, 452 p. : ill. ; 24 cm. - Six sigma operational methods series .
Includes bibliographical references (p. 431-435) and index
0071445552 RM315.73
Service industries--Management
Six Sigma (Quality control standard)
Service industries--Quality control--Statistical methods
Quality control--Statistical methods
Design for six sigma for service / Kai Yang - New York : McGraw-Hill, 2005 - xi, 452 p. : ill. ; 24 cm. - Six sigma operational methods series .
Includes bibliographical references (p. 431-435) and index
0071445552 RM315.73
Service industries--Management
Six Sigma (Quality control standard)
Service industries--Quality control--Statistical methods
Quality control--Statistical methods