Dealing with difficult people : how to deal with nasty customers, demanding bosses, and annoying co-workers /
Cava, Roberta
Dealing with difficult people : how to deal with nasty customers, demanding bosses, and annoying co-workers / Roberta Cava - Rev. ed. - Buffalo, N.Y. : Firefly Books, 2004 - viii, 224 p. ; 23 cm.
Originally published under title: Difficult people
155297927X RM80.90
Interpersonal communication
Work--Psychological aspects
Interpersonal conflict
Dealing with difficult people : how to deal with nasty customers, demanding bosses, and annoying co-workers / Roberta Cava - Rev. ed. - Buffalo, N.Y. : Firefly Books, 2004 - viii, 224 p. ; 23 cm.
Originally published under title: Difficult people
155297927X RM80.90
Interpersonal communication
Work--Psychological aspects
Interpersonal conflict