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Service management and operations /

Service management and operations / Cengiz Haksever ... [et al.]. - 2nd ed. - Upper Saddle River, NJ : Prentice Hall, 2000. - xx, 584 p. : ill. ; 26 cm.

Includes bibliographical references and index.

ISBN: 0130813389 RM499.13

Subjects--Topical Terms:
Service industries--Management.

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