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Six sigma in transactional and service environments /

Akpolat, Hasan.

Six sigma in transactional and service environments / Hasan Akpolat. - Aldershot, Hants, England : Gower, 2004. - xiii, 163 p. : ill. ; 25 cm.

Includes index.

ISBN: 0566085771 (hbk.) RM379.50

Subjects--Topical Terms:
Service industries--Management.
Six Sigma (Quality control standard).
Service industries--Quality control--Statistical methods.
Quality control--Statistical methods.

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